Privacy policy
Last updated: August 18, 2026
Cat's Best Friend Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:
• Contact detailsincluding your name, address, billing address, shipping address, phone number, and email address.Financial informationincluding payment card information, transaction details, and other payment details.Account informationincluding your username, password, security questions, preferences and settings.Transaction informationincluding the items you view, put in your cart, purchase, return, exchange or cancel.Communications with usincluding information you include when sending a customer support inquiry.Device informationincluding information about your device, browser, IP address, and other unique identifiers.Usage informationincluding information regarding your interaction with the Services.Personal Information Sources
We may collect personal information from the following sources:
• Directly from youwhen you create an account, visit or use the Services, or communicate with us.Automatically through the Servicesvia cookies and similar technologies.From our service providerswho collect or process your personal information on our behalf.From our partners or other third parties.
How We Use Your Personal Information
We may use personal information to:
• Provide, Tailor, and Improve the Services— process payments, fulfill orders, manage your account, arrange shipping, and create a customized shopping experience.Marketing and Advertising— send promotional communications and show relevant advertisements.Security and Fraud Prevention— authenticate your account and protect against fraudulent or malicious activity.Communicating with You— provide customer support and maintain our business relationship.Legal Reasons— comply with applicable law or respond to valid legal process.How We Disclose Personal Information
We may disclose your personal information to:
• Vendors and third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).Business and marketing partners to provide marketing services. Our partners will use your information in accordance with their own privacy notices.Third parties when you direct or consent to such disclosure.Our affiliates or within our corporate group.In connection with a business transaction, legal obligations, or to enforce applicable terms of service.Relationship with Our Hosting Provider
The Services are hosted by a secure third-party e-commerce platform, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit may be transmitted to and shared with this provider as well as third parties that may be located in countries other than where you reside.
Third Party Websites and Links
The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the right to:
• Access / Knowpersonal information we hold about you.Deletepersonal information we maintain about you.Correctinaccurate personal information.Portability— receive a copy of your personal information.Manage Communication Preferences— opt out of promotional emails at any time via the unsubscribe link.If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where we rely on it.
You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights.
Complaints
If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may lodge a complaint with your local data protection authority. For the EEA, you can find the responsible supervisory authoritieshere.
International Transfers
We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the EEA or UK, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Policy on this website and update the "Last updated" date.
Contact
For questions about this Privacy Policy or to exercise your rights, please email us or contact us through our store. For the purpose of applicable data protection laws, we are the data controller of your personal information.